workplace investigation

Has An Employee Made A Complaint That Needs To Be Investigated?

Are you weighing up whether to investigate the matter internally, and can you be confident an internal  investigation would be impartial?

If you conduct an internal investigation, you run the risk of one of the parties alleging the investigation was biased against them. 

Should the complaint end up in a Fairwork Australia hearing, are you confident an internal investigation would be seen as fair?

Since 2005 Jolasers Workplace Investigations has built a reputation for conducting thorough and decisive investigations into all types of workplace issues around Melbourne.


We have undertaken complex workplace investigations in the following areas:

  • Bullying

  • Harassment

  • HR Matters

  • Sexual Harassment

  • Fraud


As an independent and professional private investigations company, we are dedicated to revealing facts through meticulous evidence collection, detailed interviews, and comprehensive data analysis. Our approach ensures that every decision you make is informed and legally defensible.


We have conducted investigations in a multitude of businesses, including local government, universities, the disability sector, construction and numerous other small to medium sized businesses.


We have a long history of conducting workplace investigations where all persons involved believed they were treated fairly and with respect. This is important in limiting the damage to relationships in the workplace as much as possible. 

We believe that we can quickly build rapport with all persons involved and make the process as easy as possible for all persons involved. People are generally nervous when faced with a workplace investigation interview, and we try and make the process as pain free for all participants as possible, at the same time ensuring we obtain detailed and accurate information.

If you have received a complaint, you need to act fast as these types of issues tend to quickly escalate, and can be costly, especially if a person is suspended on full pay as a result of the complaint.


Call 0418 101 164 to discuss your workplace investigation situation.


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Shepparton Workplace Investigations

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We have many years experience investigating bullying and harassment claims in Shepparton. Click the link below to get in touch.

About Workplace Investigations Shepparton

Shepparton Workplace Investigations are THE Experts in All Things Related to Shepparton workplace investigations. Do yourself a favor and get in touch with us right now.


Shepparton Workplace Bullying Investigation video

Stephen Oliver Senior Investigator
Stephen Oliver - Senior Workplace Investigator

Different types of workplace investigations undertaken by Jolasers

Discrimination InvestigationA discrimination investigation is conducted when an employee alleges unfair treatment based on protected characteristics such as race, gender, age, religion, or disability. The investigation aims to determine if discrimination has occurred and to take appropriate action to address it.
Harassment InvestigationHarassment investigations are initiated when an employee reports unwelcome behavior, such as verbal, physical, or sexual harassment, creating a hostile work environment. The investigation aims to gather evidence, interview relevant parties, and take necessary steps to prevent further harassment and ensure a safe workplace.
Retaliation InvestigationRetaliation investigations occur when an employee claims adverse actions were taken against them in response to engaging in protected activities, such as reporting misconduct or participating in a workplace investigation. The investigation aims to determine if retaliation occurred and to protect the employee from further harm.
Misconduct InvestigationMisconduct investigations are conducted when an employee is suspected of violating company policies, rules, or ethical standards. The investigation involves gathering evidence, interviewing witnesses, and determining the appropriate disciplinary actions, which may include warnings, suspensions, or termination.
Whistleblower InvestigationWhistleblower investigations are initiated when an employee reports illegal or unethical activities within the organization. The investigation aims to protect the whistleblower, gather evidence, and take appropriate actions to address the reported misconduct, which may involve legal measures or internal reforms.
Workplace Violence InvestigationWorkplace violence investigations are conducted when there are reports or concerns about threats, physical assaults, or other violent incidents in the workplace. The investigation aims to assess the situation, ensure employee safety, and implement preventive measures to mitigate the risk of future violence.
Jolasers Bullying harassment information

Info Regarding Work Place Bullying Investigations In Shepparton?

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Understanding Workplace Investigations in Shepparton: A Comprehensive Guide

Workplace investigations are essential procedures to maintain a fair, safe, and productive work environment. In Shepparton, like in all other areas of Victoria, businesses and organizations are increasingly prioritizing these investigations to address various workplace issues. This comprehensive guide delves into the importance, process, and best practices for conducting workplace investigations in Shepparton, ensuring that businesses remain compliant with legal standards and foster a positive workplace culture.

Importance of Workplace Investigations

Workplace investigations are crucial for several reasons:

  1. Maintaining Fairness and Justice: Investigations ensure that all parties involved in a dispute are treated fairly and justly. This helps in building trust among employees.
  2. Legal Compliance: Proper investigations help businesses comply with local, state, and federal laws, preventing potential legal repercussions.
  3. Protecting Company Reputation: Addressing issues promptly and thoroughly helps maintain the company’s reputation, both internally and externally. If the issue is left to fester, things can quickly spiral out of control, creating a toxic atmosphere within the workplace.
  4. Enhancing Workplace Safety: Investigations into safety violations or concerns help in creating a safer work environment.

Common Triggers for Workplace Investigations

In Shepparton, several scenarios might trigger a workplace investigation:

  • Harassment or Bullying Claims: Reports of harassment, whether sexual, verbal, or physical, necessitate a thorough investigation.
  • Discrimination Complaints: Allegations of discrimination based on race, gender, age, or other protected characteristics require careful examination.
  • Misconduct: Incidents involving theft, fraud, or other forms of misconduct need to be investigated to maintain workplace integrity.
  • Safety Violations: Accidents or breaches of workplace safety protocols must be scrutinized to prevent future occurrences.
  • Policy Violations: Breaches of company policies, including attendance and performance issues, often require investigation.

The Investigation Process

Conducting a workplace investigation in Shepparton involves several key steps:

  1. Initial Assessment: Upon receiving a complaint or report, the employer must determine if an investigation is necessary. This involves a preliminary review of the allegations to assess their severity and credibility.
  2. Planning the Investigation: A detailed plan outlining the scope of the investigation, individuals to be interviewed, and evidence to be gathered is essential. The plan should also consider confidentiality and impartiality.
  3. Appointing an Investigator: Depending on the complexity of the case, an internal investigator or an external professional might be appointed. The investigator must be impartial and have the necessary skills and experience.
  4. Conducting Interviews: Interviews with the complainant, the Respondent, and any witnesses are conducted. It is important to ask open-ended questions and document responses accurately.
  5. Gathering Evidence: Collect all relevant evidence, including emails, documents, CCTV footage, and other materials that can support the investigation.
  6. Analysis and Findings: Analyse the information collected to determine if the allegations are substantiated. This involves comparing the evidence against the company’s policies and legal standards.
  7. Reporting: The investigator prepares a detailed report outlining the findings, conclusions, and any recommended actions. This report should be clear, concise, and free of bias.
  8. Action and Follow-Up: Based on the findings, the employer must take appropriate action, which could include disciplinary measures, policy changes, or further training. Follow-up with all parties involved to ensure the issue is resolved and prevent recurrence.

Best Practices for Conducting Investigations

To ensure workplace investigations are effective and fair, businesses in Shepparton should adhere to the following best practices:

  • Confidentiality: Maintain strict confidentiality throughout the investigation to protect the privacy of all parties involved.
  • Impartiality: Ensure the investigator is impartial and has no conflict of interest. This may involve hiring an external investigator.
  • Timeliness: Conduct investigations promptly to prevent the escalation of issues and minimize disruption in the workplace.
  • Documentation: Keep detailed records of all steps taken during the investigation, including interviews and evidence collected.
  • Clear Communication: Communicate clearly with all parties involved about the investigation process and their roles.
  • Legal Compliance: Ensure the investigation complies with relevant laws and regulations, including anti-discrimination laws and workplace safety standards.
  • Training: Provide training for managers and HR personnel on how to handle complaints and conduct investigations.

Legal Considerations in Shepparton

Workplace investigations in Shepparton must adhere to Australian laws, including:

  • Fair Work Act 2009: This Act outlines the rights and obligations of employers and employees, including protection against unfair dismissal and discrimination.
  • Occupational Health and Safety Act 2004: This Act mandates employers to provide a safe working environment and outlines procedures for addressing safety violations.
  • Equal Opportunity Act 2010: This Act prohibits discrimination in the workplace and provides guidelines for handling discrimination complaints.

Employers must also consider any relevant awards, enterprise agreements, and internal policies when conducting investigations.


Workplace investigations are a vital aspect of maintaining a healthy and productive work environment in Shepparton. By understanding the importance of these investigations, following a structured process, and adhering to best practices, businesses can address workplace issues effectively and ensure compliance with legal standards. Properly conducted investigations not only resolve individual complaints but also contribute to a positive workplace culture, enhancing overall employee satisfaction and productivity.

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Frequently Asked Questions.

An investigation can be a stressful time for both employee and employer. Employees might have concerns about their performance, feel like they’re being unfairly scrutinized, or worry about the potential implications of the investigation on their career trajectory. For employers, investigations are often taxing and time-consuming processes that demand confidentiality and sensitive handling. In order to help tackle the challenges of workplace investigations more efficiently, we’ve prepared this FAQ guide with answers to some of the most common questions employers may have when initiating an investigation in the workplace.


What is a workplace investigation?

Business investigations are designed to seek out facts, identify problems, and find solutions that have be triggered by a specific event or complaint such as a bullying allegation or sexual harassment allegation. They often follow a set process that allows all parties to be treated fairly and ensures that organizational policies are followed.


Why is an investigation necessary?

While it’s possible to address issues informally, an investigation often provides more structure and ensures that all employees’ concerns are addressed fairly. It also provides the foundation for any disciplinary action that results from the allegations.

Companies engage external investigators to eliminate any perceived bias or favouritism towards one or more of the participants in the investigation.


How long does a workplace investigation typically take?

While there is no hard and fast rule for how long investigations should last, the duration of most investigations falls between two and four weeks. Investigations that are prompted by a specific event, such as an employee’s allegation of bullying or harassment, will likely be shorter, due to the desire of all parties to finalise the mater. Investigations that explore multiple issues and problems that have been festering for a long period are likely to last longer. Investigations that include a wide range of employees may be longer still if Investigators aim to include all employees’ input in the process.


Who can participate in the investigation?

An Investigator will seek to interview all persons that are involved in the subject of the investigation which may include witnesses to a particular event. Generally the more relevant people interviewed, the more detailed the final report will be.

All persons interviewed in an investigation are entitled to have a support person with them to provide moral support as the circumstances discussed can often be difficult for the person being interviewed to re-live.


What are the different types of workplace investigations?

Investigations are often broken up into four major categories – bullying, harassment, sexual harassment and misconduct. They all follow the same basic structure. The person/s who have made the allegations against a work colleague/s will be interviewed first to determine the exact nature of the allegations. Then any witnesses identified will be interviewed and then finally the person/s who the allegations were made against will have the opportunity to respond to the allegations. From there the Investigator will prepare his findings and present to the appropriate person in the company.


Can employees be required to participate in investigations?

Employees can be required to participate in investigations if their participation is directly related to the issues being investigated. Employees may be required to produce relevant documentation, provide a written statement, or be interviewed by the investigator. When deciding if employees should be required to participate, employers should consider the nature of the investigation and the expected value of employees’ input.


Are there any requirements for informing employees about investigations?

Employers should inform employees whenever they become aware of an issue that necessitates an investigation. Informing employees provides transparency, helps build trust and confidence in the organization, and may reduce the chances of retaliation against the employees who are being investigated. Employers may be able to avoid the need for an investigation by promptly addressing employee concerns. In many cases, employers can address issues informally by talking directly with employees to seek clarification and explore potential solutions.


Should employers comply with employee requests during an investigation?

Employers are generally expected to comply with reasonable requests from employees during an investigation, as long as those requests do not interfere with the investigation. For example some employees are uncomfortable being interviewed in the general vicinity of their work colleagues and will request the interview take place offsite or somewhere private that other employees are not aware of their participation.

Employers should be careful not to give the impression that they are providing special treatment to certain employees. If employers feel that a request from an employee would interfere with an investigation, they should explain why and consider providing an alternative solution.


Can disciplinary action be taken as a result of an investigation?

Employers may take disciplinary action against employees as a result of an investigation, but they must first ensure that the investigation is thorough and complete. Disciplinary actions are separate from an investigation and should be undertaken after the investigation concludes. Disciplinary actions can vary from a minor formal warning letter being placed on an employees personnel file to really serious disciplinary action such as termination or a referral of matters to police. 


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Telephone: 0418 101 164 (Stephen Oliver)