Web Services
Workplace Dispute Resolution & Independent Investigations
Unbiased fact-finding to resolve conflict, mitigate risk, and restore workplace culture. Our expert investigators provide the objective foundation needed for effective dispute resolution in Australian workplaces.
Note for ACDC Visitors: If you have been redirected here from the Australian Commercial Disputes Centre (ACDC), please note that operations have transitioned. Jolasers now supports the investigative phase of commercial and workplace dispute resolution. We provide the independent factual findings required to settle complex allegations effectively.
The First Step in Resolution is Clarity
Workplace disputes—whether involving bullying claims, harassment allegations, or contract breaches—often stall because the parties cannot agree on the facts. Without a clear timeline of events, mediation fails and arbitration becomes costly.
At Jolasers, we provide the objective foundation for dispute resolution. We do not act as judges; we act as independent fact-finders. Our investigators gather admissible evidence, interview witnesses, and produce comprehensive reports that allow you to make defensible decisions.
Our Investigation Services
We partner with HR Directors, Legal Counsel, and Business Owners to manage the most volatile aspects of workplace conflict:
Misconduct & Bullying
Establishing if a “pattern of behavior” exists through thorough documentation review, witness interviews, and behavioral analysis. Our investigations provide clear evidence of whether workplace bullying has occurred.
Sexual Harassment
Trauma-informed interviewing that respects all parties. Our specialized investigators are trained in sensitive questioning techniques that gather necessary information while minimizing additional stress.
Fraud & Theft
Forensic analysis of financial or inventory discrepancies. Our investigators have specialized training in following money trails, identifying documentation irregularities, and establishing evidence chains.
Grievance Validation
Determining if a formal complaint has merit before you proceed to legal counsel. Our preliminary assessments help you understand the substance behind allegations and make informed decisions about next steps.
Conflict Mediation
Facilitated discussions between parties to establish agreed facts and develop resolution pathways. While we don’t provide formal mediation, our fact-finding creates the foundation for successful mediation processes.
Policy Compliance
Assessment of whether workplace policies were followed in specific incidents. Our investigators compare documented procedures against actual behaviors to identify compliance gaps and recommend improvements.
Our Workplace Dispute Resolution Process
- Initial Consultation – We discuss your specific situation, concerns, and desired outcomes to develop a tailored investigation approach.
- Evidence Collection – Our investigators gather relevant documentation, digital communications, and physical evidence related to the dispute.
- Witness Interviews – Using structured interview techniques, we speak with all relevant parties to establish a comprehensive factual timeline.
- Analysis & Documentation – We analyze all evidence against applicable workplace policies, laws, and regulations to determine factual conclusions.
- Comprehensive Report – You receive a detailed report documenting findings, supporting evidence, and recommendations for resolution.
Local Investigation Teams
While our headquarters is based in Victoria, we understand that effective investigations require a local presence to understand the context and minimize travel costs. We deploy specialist investigators across key metropolitan and regional hubs.
Melbourne Metro
Our primary team handles complex corporate and industrial matters across the CBD and suburbs. If your business is located in the greater metropolitan area, visit our dedicated Melbourne Workplace Investigations page to learn about our specific capabilities in this region.
Geelong & Barwon Region
We maintain a strong presence in the Geelong region, servicing local businesses, healthcare providers, and educational institutions. For details on our regional services, view our Geelong Workplace Investigations service page.
Why Choose Jolasers for Workplace Dispute Resolution
- Independent Objectivity – As external investigators, we bring impartiality that internal reviews cannot match.
- Admissible Evidence – Our documentation meets legal standards for potential Fair Work or court proceedings.
- Specialized Expertise – Our investigators have industry-specific knowledge across healthcare, education, construction, and more.
- Risk Mitigation – Professional investigations reduce legal exposure and potential damages.
- Confidentiality Assured – Strict protocols protect sensitive information throughout the investigation process.
- Timely Resolution – Structured approach delivers findings efficiently to prevent prolonged workplace disruption.
- Defensible Decisions – Our reports provide the factual foundation for confident decision-making.
- Culture Preservation – Professional handling of disputes minimizes team impact and supports faster recovery.
Frequently Asked Questions
How long does a typical workplace investigation take?
Most standard investigations are completed within 2-4 weeks, depending on complexity, witness availability, and evidence volume. Time-sensitive matters can be expedited when necessary. We provide a timeline estimate during initial consultation based on your specific circumstances.
What makes your workplace dispute resolution approach different?
Unlike mediation services that focus on facilitating agreements, we specialize in establishing the factual foundation required for effective resolution. Our investigators are trained in evidence collection, witness interviewing, and documentation techniques that produce legally defensible findings.
How do you ensure confidentiality during investigations?
We implement strict confidentiality protocols including secure document handling, private interview locations, non-disclosure agreements, and limited information sharing. All investigators are bound by professional confidentiality requirements, and we discuss specific confidentiality needs during initial consultation.
Confidential Consultation
Don’t let a dispute escalate into a legal battle. Contact us today to discuss how an independent investigation can provide the clarity you need to resolve the matter.
Contact Us