Workplace Dispute Resolution Services | Jolasers Investigations

Unbiased Fact-Finding to Resolve Conflict

Expert investigators providing the objective foundation needed for effective dispute resolution in Australian workplaces.

Note for ACDC Visitors: You have been redirected to Jolasers. While we are a separate entity to the Australian Commercial Disputes Centre (ACDC), we provide the investigative services critical to commercial and workplace dispute resolution. We provide the independent factual findings required to settle complex allegations effectively.

The First Step in Resolution is Clarity

Workplace disputes—whether involving bullying claims, harassment allegations, or contract breaches—often stall because the parties cannot agree on the facts. Without a clear timeline of events, mediation fails and arbitration becomes costly.

At Jolasers, we provide the objective foundation for dispute resolution. We do not act as judges; we act as independent fact-finders. Our investigators gather admissible evidence, interview witnesses, and produce comprehensive reports that allow you to make defensible decisions.

Our Investigation Services

We partner with HR Directors, Legal Counsel, and Business Owners to manage the most volatile aspects of workplace conflict:

Misconduct & Bullying

Establishing if a “pattern of behavior” exists through thorough documentation review, witness interviews, and behavioral analysis. Our investigations provide clear evidence of whether workplace bullying has occurred.

Sexual Harassment

Trauma-informed interviewing that respects all parties. Our specialized investigators are trained in sensitive questioning techniques that gather necessary information while minimizing additional stress.

Fraud & Theft

Forensic analysis of financial or inventory discrepancies. Our investigators have specialized training in following money trails and establishing evidence chains.

Grievance Validation

Determining if a formal complaint has merit before you proceed to legal counsel. Our preliminary assessments help you understand the substance behind allegations.

Conflict Mediation Support

Facilitated discussions between parties to establish agreed facts. While we don’t provide formal mediation, our fact-finding creates the foundation for successful mediation processes.

Policy Compliance

Assessment of whether workplace policies were followed. Our investigators compare documented procedures against actual behaviors to identify compliance gaps.

Our Workplace Dispute Resolution Process

Initial Consultation – We discuss your specific situation, concerns, and desired outcomes to develop a tailored investigation approach.
Evidence Collection – Our investigators gather relevant documentation, digital communications, and physical evidence related to the dispute.
Witness Interviews – Using structured interview techniques, we speak with all relevant parties to establish a comprehensive factual timeline.
Analysis & Documentation – We analyze all evidence against applicable workplace policies, laws, and regulations to determine factual conclusions.
Comprehensive Report – You receive a detailed report documenting findings, supporting evidence, and recommendations for resolution.

Local Investigation Teams

While our headquarters is based in Victoria, we deploy specialist investigators across key metropolitan and regional hubs.

Melbourne Metro

Our primary team handles complex corporate and industrial matters across the CBD and suburbs.

Melbourne workplace investigation

Geelong & Barwon Region

We maintain a strong presence in the Geelong region, servicing local businesses and healthcare providers.

Geelong workplace investigation

Why Choose Jolasers?

Independent Objectivity – Impartiality that internal reviews cannot match.
Admissible Evidence – Documentation meets legal standards for Fair Work.
Specialized Expertise – Industry-specific knowledge across healthcare & construction.

Confidentiality Assured – Strict protocols protect sensitive information.
Timely Resolution – Structured approach delivers findings efficiently.
Defensible Decisions – Factual foundation for confident decision-making.

Investigators reviewing evidence

Frequently Asked Questions

How long does a typical workplace investigation take?

Most standard investigations are completed within 2-4 weeks, depending on complexity, witness availability, and evidence volume. Time-sensitive matters can be expedited when necessary.

What makes your workplace dispute resolution approach different?

Unlike mediation services that focus on facilitating agreements, we specialize in establishing the factual foundation required for effective resolution. Our investigators are trained in evidence collection and documentation techniques that produce legally defensible findings.

How do you ensure confidentiality?

We implement strict confidentiality protocols including secure document handling, private interview locations, non-disclosure agreements, and limited information sharing.

Confidential Consultation

Don’t let a dispute escalate into a legal battle. Send us a message below to discuss your situation.